Here, you will find the most frequently asked questions that we receive at Entertainment Haus. While we understand this list will not cover every question that you may have, we hope that you find the answers for most of your questions or concerns. If you don't find the answers you need, please call us at (210) 517-3633 and we will be happy to help.
Does my address qualify for free delivery?
For a limited time, we are offering free delivery and setup on orders over $99 for addresses within a 30 mile radius of zip code 78023. Most San Antonio, Helotes, Castroville, Boerne, and Bulverde addresses fall within this radius. You may use Google Maps to calculate the distance from your delivery address to the center of zip code 78023. If your address is greater than 30 miles, our standard delivery fee of $1.50 per mile will apply.
Does the price include setup and delivery?
The price displayed for rentals does not include delivery and setup. After you add your item to the cart, a delivery fee may be added at check out. For a limited time, we are offering free delivery. See question above to check if you qualify for free delivery.
Where do you deliver?
We serve San Antonio, Helotes, Castroville, Boerne, New Braunfels, and surrounding areas. Please note, delivery fees may apply.
Does the rental time include your set up time?
No. We arrive early to set up so you get the entire rental time to play.
When do you set up?
Generally, we arrive one to four hours before the event time begins. If we have a lot of rentals that day, we may need to set up as early as four hours in advance. If this is the case, we will call at least 24 hours before your event to confirm that someone will be at the event location.
We've rented some really dirty inflatables from other companies in the past. Are they always that dirty?
No. Entertainment Haus cleans and disinfects after every rental. If we are super busy and the inflatables have been rented and used all weekend, we will clean your inflatable on-site before you use it. We make it our mission to provide you with clean, safe, rentals 100 percent of the time.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged, the inflatable will deflate. That's why we require an outlet within 100 feet of the unit. We supply you with our own heavy-duty cords.
What if I cannot find what I am looking for?
We go the extra mile! If you cannot find what you are looking for or would like additional entertainment services, call us at (210) 517-3633 or e-mail us at firstname.lastname@example.org and we will be happy to work with you to provide them.
What payment methods do you accept?
We accept cash, debit, and all major credit cards (MasterCard, Visa, Discover, and American Express). If paying by cash, please have the exact change at the time of delivery.
Do you require a deposit?
Yes, all orders require a deposit of 25% of the item price plus estimated delivery cost. Your deposit (include the estimated delivery cost) is non-refundable in the event of cancellation. You will be given credit towards your next rental that is good for one year. The only time your deposit is refundable is due to our weather policy below.
What is your policy if there is inclement weather?
Inflatables cannot be used if there are winds of 20 mph or greater (15 mph for some items), and cannot be used in the rain. The morning of your event, we will monitor the weather to see what is predicted in the forecast. If there is a 50 percent chance or more for rain, or a prediction of winds 20 mph or above during the time of your event, we allow you to cancel the day of your event. If you decide to cancel your event, it must be prior to delivery. You will be able to get a refund of your deposit/amount paid, or it may be applied to your future rental. You MUST call us before 9:00 am the morning of your event to cancel and to receive your refund/credit. Please note: we MUST keep safety in mind at all times, so Entertainment Haus reserves the right to cancel your rental due to inclement weather at any time.
If there is a 50 percent or greater chance for rain during the scheduled time of your event, you may cancel or reschedule your event before 9:00 am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.
Inflatables cannot be used in winds exceeding 20 mph (15 mph for some items). If the forecast is for high winds, we will call to cancel/reschedule your rental. You will be able to receive a full refund if your event is canceled, or use it towards a future date in the same calendar year.
All inflatables can be used in a wide range of temperatures, but if the temperature is expected to fall below 40 degrees at any time during your event, we will call the morning of your event to cancel/reschedule your delivery. You will be able to receive a full refund or use it toward a future date in the same calendar year. Keep in mind the children's activity will keep them very warm, and we recommend you continue as scheduled if the temperature is forecasted to be above 40 degrees. Deposits will not be refunded for temperature cancellations above 40 degrees.
How big are the inflatables?
Please see each product on our Services page for dimensions. When in doubt, measure your space to make sure it will fit. Units need room to be staked, as well as room for the blower, and they can't rub against walls or trees, as this may damage the inflatable. Make sure you have at least a four-foot wide access to the area where it will be set up. The units can weigh up to 650 pounds, so we need a clear path with ample room. If you have stairs or a tiered backyard, please call us to discuss options for setup.
What surfaces do you set up on?
We can set up indoors, on grass (our favorite and best for the kids), asphalt, and concrete. We cannot set up on any type of rock, as the constant rubbing may wear through the vinyl material.
Do I need to prepare anything for the bounce house delivery?
Yes. Find a relatively flat area on grass, concrete, or asphalt within 100 feet of a standard electrical outlet. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. You will need to clear all debris from the area including all sharp objects, toys, lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces.
Can we see a copy of your contract and safety rules?
Yes. The contract will be e-mailed to you for your review when a reservation request is received and the deposit made. If you would like to review the contract before making a reservation, please send your request through the Contact Us page.
Can we keep the inflatable overnight?
No. We do not offer overnight rentals on our inflatables.
Are we responsible for the unit if it gets a tear or is damaged in any way?
That depends. You are not responsible for normal wear and tear on our units. While we frequently inspect our units, seams may develop tears in high-traffic areas. If this happens, please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages, including replacement of the inflatable, blower, and any other necessary parts. We do not want you or us to be in that situation, which is why we have you sign and initial on all of our safety rules, allowing you to be the trained operator.